11/28/2023 0 Comments Serenity salon and spa north bergen![]() I cannot believe a business owner would pass up the opportunity to not only do the right thing but gain a loyal customer. ![]() I emailed the owner later that day as the whole situation did not sit well with me and it's now been a month and I have yet to garner a email, voicemail, or text response from anyone at Serenity Spa. I had already booked my second massage before I began the exchange with the front desk woman about payment for the session and the gift card situation. Additionally I am overdo to get back to regular spa appointments as I used to do a massage and facial once a month. ![]() Given the fact that the past few years have not exactly been “in person friendly” with COVID and coupled with no info on the gift card I would hope that any small business owner would want to gain a new loyal customer as I was more than ready to be and have no problem paying good money for value. I ended paying the $160 for my treatment but walked away pretty disillusioned and knew I would need to attempt to resolve this with mgt/owner. The front desk woman dismissed the gift card and me as if my money was no good. Additionally a $300 Xmas present via spa treatment I think is a pretty nice gift. She informs me that I only had a year which I clearly had no information on nor did my gift card. I have never been to this place and I am unaware that my gift card had expired. I handed the woman at the desk my gift card who tells me there is $300 balance on it but I can’t use it as it’s apparently expired and I owe $160 for my massage. My massage therapist was solid and I was very pleased and was thinking that this place could be my new “go to” spa. fast forward to beginning of 2023 ( March) I remembered I had this gift card and booked a massage as i was so overdo for one. The gift card looked like a credit card and had no info on it with regard to how much $$ was on it, when it expired etc. My spouse bought me a $300 gift card at the end of year 2021 and I received it as a Xmas gift - during the COVID era which I was definitely more hesitant to do any sort of spa treatment. ![]() I have never left a negative review, but with the lack of courtesy shown at this establishment, I felt it was important to let others know. I travel a lot and have had my hair done at many other places with this allergy request and it has never once been a problem. Their charging the price of a full service if the client cancels within 24 hours while they can cancel whenever they want, speaks volumes. Had they wanted to cancel as soon as I made my appointment or with a decent amount of advance notice so that I could make other arrangements, that would have been one thing, but to cancel the evening before a morning appointment, is totally unprofessional, inconsiderate, and just plain rude. Now, had I cancelled within 24 hours of my appointment, my credit card would have been charged the full amount of my service, but yet they felt they could cancel within that time frame without it being a problem. Neither would pick up the phone to discuss with me or call me back. I informed her that I have had my hair done there a few times before with that caveat in my notes, and that it had never been a problem there before and I asked to speak with the owner or manager. Imagine my shock when less than 17 hours before my scheduled appointment, I received a call from the receptionist telling me my appointment would be cancelled due to this allergy. The appointment was accepted, and I received my confirmation text 24 hours before my scheduled appointment to confirm, which I did. I had scheduled a hair appointment almost a month in advance, alerting the staff in my appointment notes that I have an allergy to a certain chemical commonly found in many hair products and to please check to make sure that the products being used on me would be free of this chemical. Never have I encountered such a "supposedly" upscale place with such poor customer service/relations.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |